HWAMDAThis Privacy Policy explains how Ningbo Hwamda Machinery Manufacturing Co., Ltd. ("HWAMDA", "we", "us") handles personal information collected through hwamdaglobal.com and the enquiries you send us.
1. Who is responsible
Ningbo Hwamda Machinery Manufacturing Co., Ltd., Ningbo, Zhejiang Province, China, is responsible for the personal information collected through this website. For any privacy question or request, email [email protected] or [email protected].
2. Information we collect
We collect only the information needed to answer your enquiry and run the website:
- Information you submit: your name, company, email address or phone number, country, product of interest, and any material, output, message or file you choose to include in an enquiry.
- Enquiry context: the page you sent the enquiry from, the first page you visited on this site and the site that referred you, campaign tags such as UTM parameters and Google click IDs, your browser type, and the time of your enquiry and consent.
- Direct contact: the content of emails or WhatsApp messages you send to our sales team.
3. How we use your information
We use your information to:
- reply to your enquiry and prepare technical proposals and quotations;
- evaluate machine, mold and production line requirements for your project;
- follow up on your project and keep records of our business communication;
- understand which pages and campaigns bring enquiries, and improve the website;
- protect the website against spam, abuse and security threats.
4. Legal basis
Where data protection laws such as the GDPR apply, we process enquiry data to take steps you request before a contract, and on the basis of our legitimate interest in responding to and following up on business enquiries. Optional analytics and advertising cookies are used only with your consent, which you can withdraw at any time.
5. Cookies and browser storage
Necessary storage: the website stores your cookie choice, a draft of the enquiry form while you fill it in, and the first page you visited on this site. This information stays in your browser and is only sent to us if you submit an enquiry.
Optional analytics and advertising: measurement tools from Google (such as Google Analytics and Google Ads, loaded through Google Tag Manager) are switched off by default. They set cookies only after you click "Accept optional cookies". To change your choice, clear this site's data in your browser and the choice banner will appear again.
Videos: embedded YouTube videos use YouTube's privacy-enhanced mode and load only when you choose to play them.
6. Who we share information with
We do not sell or rent your personal information. We share it only with:
- our sales and engineering staff who handle your enquiry;
- service providers that host the website, deliver enquiry emails, store data, or provide analytics and security, acting on our instructions;
- authorities, where required by law.
7. International transfers
Our team is based in China. If you contact us from another country, your information will be transferred to and processed in China so that we can respond. Our service providers may also process data in other countries. We take reasonable steps to protect your information wherever it is processed.
8. How long we keep it
We keep enquiry and correspondence records for up to three years after our last contact with you, or longer where a contract, warranty or legal obligation requires it. After that, we delete or anonymise them.
9. Security
We protect your information with reasonable technical and organisational measures, including encrypted connections (HTTPS), restricted access and spam protection. No method of transmission over the internet is completely secure, so please avoid sending sensitive personal information through the enquiry form.
10. Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, receive a copy of it, object to or restrict certain processing, and withdraw your consent. To make a request, email [email protected] or [email protected]. We may need to confirm your identity before acting on it. You may also contact your local data protection authority.
11. Children
This website is intended for business customers and is not directed at children.
12. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.